{"id":2531,"date":"2023-09-01T16:29:00","date_gmt":"2023-09-01T16:29:00","guid":{"rendered":"https:\/\/qbcert.sa\/?page_id=2531"},"modified":"2025-12-13T18:42:40","modified_gmt":"2025-12-13T18:42:40","slug":"iso-20000-1","status":"publish","type":"page","link":"https:\/\/qbcert.sa\/ar\/\u062c\u0648\u062f\u0629-\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627-\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\/","title":{"rendered":"ISO\/IEC 20000-1:2018"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"h-what-is-iso-iec-20000-1-2018\">\u0645\u0627 \u0647\u0648 \u0645\u0639\u064a\u0627\u0631 ISO\/IEC 20000-1:2018\u061f<\/h2>\n\n\n\n<p><strong>ISO\/IEC 20000-1:2018<\/strong> \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u062f\u0648\u0644\u064a \u0627\u0644\u0645\u0639\u062a\u0645\u062f \u0644\u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (ITSM)\u060c \u0648\u0647\u0648 \u064a\u062d\u062f\u062f \u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u062a\u0628\u0627\u0639\u0647\u0627 \u0644\u0636\u0645\u0627\u0646 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 \u062a\u0644\u0628\u064a \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644.<\/p>\n\n\n\n<p>\u064a\u0647\u062f\u0641 \u0647\u0630\u0627 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a\u060c \u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0636\u0645\u0627\u0646 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0633\u0648\u0627\u0621 \u0643\u0627\u0646\u062a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0645\u0642\u062f\u0645\u0629 \u062f\u0627\u062e\u0644\u064a\u064b\u0627 \u0623\u0648 \u062e\u0627\u0631\u062c\u064a\u064b\u0627.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-importance-of-iso-iec-20000-1-2018-for-organizations\">\u0623\u0647\u0645\u064a\u0629 ISO\/IEC 20000-1:2018 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a<\/h2>\n\n\n\n<p>\u062a\u0637\u0628\u064a\u0642 \u0645\u0639\u064a\u0627\u0631 ISO\/IEC 20000-1:2018 \u064a\u0648\u0641\u0631 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0632\u0627\u064a\u0627 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0648\u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629\u060c \u0645\u0646 \u0623\u0628\u0631\u0632\u0647\u0627:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-improving-the-quality-of-it-services\">\u062a\u062d\u0633\u064a\u0646 \u062c\u0648\u062f\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<\/h3>\n\n\n\n<p>\u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0639\u0644\u0649 \u062a\u0648\u062d\u064a\u062f \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u062a\u062d\u0633\u064a\u0646 \u0623\u062f\u0627\u0626\u0647\u0627\u060c \u0645\u0645\u0627 \u064a\u0646\u0639\u0643\u0633 \u0628\u0634\u0643\u0644 \u0645\u0628\u0627\u0634\u0631 \u0639\u0644\u0649 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0642\u062f\u0645\u0629.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-increasing-customer-satisfaction\">\u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n\n\n\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0648\u0627\u0644\u062d\u0648\u0627\u062f\u062b \u0628\u0641\u0639\u0627\u0644\u064a\u0629\u060c \u064a\u0633\u0627\u0647\u0645 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0641\u064a \u0628\u0646\u0627\u0621 \u062b\u0642\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-compliance-with-international-standards\">\u0627\u0644\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u062f\u0648\u0644\u064a\u0629<\/h3>\n\n\n\n<p>\u064a\u0633\u0627\u0639\u062f ISO\/IEC 20000-1:2018 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0639\u0627\u0644\u0645\u064a\u0629 \u0645\u062b\u0644 ITIL \u0648\u0645\u0639\u0627\u064a\u064a\u0631 ISO \u0627\u0644\u0623\u062e\u0631\u0649.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-reducing-operational-risks\">\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629<\/h3>\n\n\n\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0637\u0628\u064a\u0642 \u0646\u0647\u062c \u0642\u0627\u0626\u0645 \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0648\u0627\u0644\u062a\u062d\u0643\u0645 \u0641\u064a \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a\u060c \u064a\u062a\u0645 \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0623\u0639\u0637\u0627\u0644 \u0648\u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0645\u0641\u0627\u062c\u0626\u0629.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-key-requirements-of-iso-iec-20000-1-2018\">\u0645\u062a\u0637\u0644\u0628\u0627\u062a ISO\/IEC 20000-1:2018 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-organizational-context\">\u0633\u064a\u0627\u0642 \u0627\u0644\u0645\u0624\u0633\u0633\u0629<\/h3>\n\n\n\n<p>\u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0641\u0647\u0645 \u0628\u064a\u0626\u062a\u0647\u0627 \u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629 \u0648\u0627\u0644\u062e\u0627\u0631\u062c\u064a\u0629 \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0623\u0637\u0631\u0627\u0641 \u0627\u0644\u0645\u0639\u0646\u064a\u0629 \u0648\u0645\u062a\u0637\u0644\u0628\u0627\u062a\u0647\u0645 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-leadership-and-commitment\">\u0627\u0644\u0642\u064a\u0627\u062f\u0629 \u0648\u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645<\/h3>\n\n\n\n<p>\u064a\u062a\u0637\u0644\u0628 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u062f\u0639\u0645\u064b\u0627 \u0648\u0627\u0636\u062d\u064b\u0627 \u0645\u0646 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0639\u0644\u064a\u0627 \u0644\u0636\u0645\u0627\u0646 \u0646\u062c\u0627\u062d \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-planning\">\u0627\u0644\u062a\u062e\u0637\u064a\u0637<\/h3>\n\n\n\n<p>\u064a\u0634\u0645\u0644 \u0627\u0644\u062a\u062e\u0637\u064a\u0637 \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0648\u0627\u0644\u0641\u0631\u0635\u060c \u0648\u0648\u0636\u0639 \u0623\u0647\u062f\u0627\u0641 \u0648\u0627\u0636\u062d\u0629 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633 \u0644\u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-support-and-operation\">\u0627\u0644\u062f\u0639\u0645 \u0648\u0627\u0644\u062a\u0634\u063a\u064a\u0644<\/h3>\n\n\n\n<p>\u064a\u0631\u0643\u0632 \u0647\u0630\u0627 \u0627\u0644\u062c\u0632\u0621 \u0639\u0644\u0649 \u0627\u0644\u0645\u0648\u0627\u0631\u062f\u060c \u0627\u0644\u0643\u0641\u0627\u0621\u0627\u062a\u060c \u0627\u0644\u062a\u0648\u062b\u064a\u0642\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u064a\u0648\u0645\u064a\u0629 \u0644\u0644\u062e\u062f\u0645\u0627\u062a.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-performance-evaluation-and-improvement\">\u0627\u0644\u062a\u0642\u064a\u064a\u0645 \u0648\u0627\u0644\u062a\u062d\u0633\u064a\u0646<\/h3>\n\n\n\n<p>\u064a\u062a\u0637\u0644\u0628 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0623\u062f\u0627\u0621\u060c \u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629\u060c \u0648\u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0639\u0644\u0649 \u0627\u0644\u062a\u062d\u0633\u064a\u0646.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-difference-between-iso-iec-20000-1-2018-and-previous-versions\">\u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 ISO\/IEC 20000-1:2018 \u0648\u0627\u0644\u0625\u0635\u062f\u0627\u0631\u0627\u062a \u0627\u0644\u0633\u0627\u0628\u0642\u0629<\/h2>\n\n\n\n<p>\u064a\u062a\u0645\u064a\u0632 \u0625\u0635\u062f\u0627\u0631 2018 \u0628\u0639\u062f\u0629 \u062a\u062d\u062f\u064a\u062b\u0627\u062a \u0645\u0647\u0645\u0629 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0627\u0644\u0625\u0635\u062f\u0627\u0631\u0627\u062a \u0627\u0644\u0633\u0627\u0628\u0642\u0629\u060c \u0645\u0646 \u0623\u0647\u0645\u0647\u0627:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0627\u0644\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u0647\u064a\u0643\u0644 \u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u062d\u062f\u064a\u062b\u0629 High Level Structure<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0628\u0634\u0643\u0644 \u0623\u0643\u0628\u0631 \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062e\u0627\u0637\u0631<\/li>\n\n\n\n<li>\u062a\u0639\u0632\u064a\u0632 \u0645\u0641\u0647\u0648\u0645 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631<\/li>\n\n\n\n<li>\u0645\u0631\u0648\u0646\u0629 \u0623\u0643\u0628\u0631 \u0641\u064a \u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u062d\u0633\u0628 \u062d\u062c\u0645 \u0648\u0646\u0648\u0639 \u0627\u0644\u0645\u0624\u0633\u0633\u0629<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-steps-to-obtain-iso-iec-20000-1-2018-certification\">\u062e\u0637\u0648\u0627\u062a \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 ISO\/IEC 20000-1:2018<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-gap-analysis\">\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0641\u062c\u0648\u0629<\/h3>\n\n\n\n<p>\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0648\u0636\u0639 \u0627\u0644\u062d\u0627\u0644\u064a \u0644\u0644\u0645\u0624\u0633\u0633\u0629 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0639\u064a\u0627\u0631.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-developing-the-it-service-management-system\">\u062a\u0637\u0648\u064a\u0631 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<\/h3>\n\n\n\n<p>\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u0633\u064a\u0627\u0633\u0627\u062a \u0648\u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0648\u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-training-and-awareness\">\u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0648\u0627\u0644\u062a\u0648\u0639\u064a\u0629<\/h3>\n\n\n\n<p>\u062a\u0623\u0647\u064a\u0644 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0627\u0644\u0645\u0639\u0646\u064a\u064a\u0646 \u0644\u0636\u0645\u0627\u0646 \u0627\u0644\u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u0641\u0639\u0627\u0644 \u0644\u0644\u0646\u0638\u0627\u0645.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-internal-audit\">\u0627\u0644\u062a\u062f\u0642\u064a\u0642 \u0627\u0644\u062f\u0627\u062e\u0644\u064a<\/h3>\n\n\n\n<p>\u0627\u0644\u062a\u062d\u0642\u0642 \u0645\u0646 \u062c\u0627\u0647\u0632\u064a\u0629 \u0627\u0644\u0646\u0638\u0627\u0645 \u0642\u0628\u0644 \u0627\u0644\u062a\u062f\u0642\u064a\u0642 \u0627\u0644\u062e\u0627\u0631\u062c\u064a.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-external-audit-and-certification\">\u0627\u0644\u062a\u062f\u0642\u064a\u0642 \u0627\u0644\u062e\u0627\u0631\u062c\u064a \u0648\u0645\u0646\u062d \u0627\u0644\u0634\u0647\u0627\u062f\u0629<\/h3>\n\n\n\n<p>\u064a\u062a\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062c\u0647\u0629 \u0627\u0639\u062a\u0645\u0627\u062f \u0645\u0639\u062a\u0645\u062f\u0629 \u062a\u0645\u0646\u062d \u0627\u0644\u0634\u0647\u0627\u062f\u0629 \u0628\u0639\u062f \u0627\u0633\u062a\u064a\u0641\u0627\u0621 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-frequently-asked-questions-about-iso-iec-20000-1-2018\">\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u062d\u0648\u0644 ISO\/IEC 20000-1:2018<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1765646046848\"><strong class=\"schema-faq-question\">\u0645\u0627 \u0647\u064a \u0627\u0644\u062c\u0647\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646\u0647\u0627 \u062a\u0637\u0628\u064a\u0642 ISO\/IEC 20000-1:2018\u061f<\/strong> <p class=\"schema-faq-answer\">\u064a\u0645\u0643\u0646 \u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0641\u064a \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0628\u063a\u0636 \u0627\u0644\u0646\u0638\u0631 \u0639\u0646 \u062d\u062c\u0645\u0647\u0627 \u0623\u0648 \u0645\u062c\u0627\u0644 \u0639\u0645\u0644\u0647\u0627.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1765646066337\"><strong class=\"schema-faq-question\">\u0647\u0644 ISO\/IEC 20000-1:2018 \u0645\u0646\u0627\u0633\u0628 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629\u061f<\/strong> <p class=\"schema-faq-answer\">\u0646\u0639\u0645\u060c \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0645\u0631\u0646 \u0648\u064a\u0645\u0643\u0646 \u062a\u0643\u064a\u064a\u0641\u0647 \u0644\u064a\u062a\u0646\u0627\u0633\u0628 \u0645\u0639 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1765646155109\"><strong class=\"schema-faq-question\">\u0645\u0627 \u0645\u062f\u0629 \u0635\u0644\u0627\u062d\u064a\u0629 \u0634\u0647\u0627\u062f\u0629 ISO\/IEC 20000-1:2018\u061f<\/strong> <p class=\"schema-faq-answer\">\u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u062a\u0643\u0648\u0646 \u0635\u0644\u0627\u062d\u064a\u0629 \u0627\u0644\u0634\u0647\u0627\u062f\u0629 \u062b\u0644\u0627\u062b \u0633\u0646\u0648\u0627\u062a\u060c \u0645\u0639 \u0625\u062c\u0631\u0627\u0621 \u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0633\u0646\u0648\u064a\u0629.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1765646171100\"><strong class=\"schema-faq-question\">\u0647\u0644 \u064a\u062a\u0637\u0644\u0628 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 ITIL\u061f<\/strong> <p class=\"schema-faq-answer\">\u0644\u0627 \u064a\u0634\u062a\u0631\u0637 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 ITIL\u060c \u0644\u0643\u0646\u0647 \u064a\u062a\u0648\u0627\u0641\u0642 \u0645\u0639\u0647 \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631 \u0648\u064a\u0645\u0643\u0646 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646\u0647 \u0641\u064a \u0627\u0644\u062a\u0637\u0628\u064a\u0642.<\/p> <\/div> <\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-conclusion\">\u0627\u0644\u062e\u0644\u0627\u0635\u0629<\/h2>\n\n\n\n<p>The <strong>ISO\/IEC 20000-1:2018<\/strong> \u064a\u0645\u062b\u0644 \u0645\u0639\u064a\u0627\u0631 ISO\/IEC 20000-1:2018 \u0623\u062f\u0627\u0629 \u0642\u0648\u064a\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0631\u0641\u0639 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a\u060c \u0648\u062a\u0639\u0632\u064a\u0632 \u062b\u0642\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u0637\u0628\u064a\u0642 \u0647\u0630\u0627 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u064a\u0645\u0646\u062d \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u064a\u0632\u0629 \u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0642\u0648\u064a\u0629 \u0648\u064a\u0624\u0643\u062f \u0627\u0644\u062a\u0632\u0627\u0645\u0647\u0627 \u0628\u0627\u0644\u062c\u0648\u062f\u0629 \u0648\u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631.\n\n\u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0633\u0639\u0649 \u0644\u0644\u0627\u0631\u062a\u0642\u0627\u0621 \u0628\u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0641\u064a \u0645\u0624\u0633\u0633\u062a\u0643\u060c \u0641\u0625\u0646 ISO\/IEC 20000-1:2018 \u0647\u0648 \u0627\u0644\u062e\u064a\u0627\u0631 \u0627\u0644\u0623\u0645\u062b\u0644.<\/p>","protected":false},"excerpt":{"rendered":"<p>What Is ISO\/IEC 20000-1:2018? ISO\/IEC 20000-1:2018 standard is the internationally recognized standard for the Information Technology Service Management (ITSM) system. It specifies the requirements that organizations must follow to ensure the delivery of high-quality IT services that meet customer needs and business requirements. This standard aims to improve process efficiency, enhance customer satisfaction, and ensure [&hellip;]<\/p>","protected":false},"author":1,"featured_media":3096,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2531","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.0 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ISO\/IEC 20000-1:2018 - QB Cert Saudi Arabia<\/title>\n<meta name=\"description\" content=\"ISO\/IEC 20000-1:2018 standard for the Information Technology Service Management System, its key requirements, benefits.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qbcert.sa\/ar\/\u062c\u0648\u062f\u0629-\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627-\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISO\/IEC 20000-1:2018\" \/>\n<meta property=\"og:description\" content=\"ISO 20000-1 is an internationally recognized standard for quality management systems. 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